It is said that expert organisations in Finland are "overmanaged but underled". We know how to manage with engineering-like precision, but when it comes to managing people, we scrabble around. However, in growth companies, inspiring people to grow and implement a shared vision is a key cornerstone of success.
Leadership, as well as sales situations and various negotiation situations, eventually become condensed into people-to-people encounters. Success depends on the parties being able to put themselves in each other's shoes and understand what is important to the other party and why. In an interactive situation, different emotions also come and go, and understanding them helps in managing the situation.
An important tool for good leadership is the leader's own personality and self-awareness: a good leader is able to call on the different facets of their personality when confronted with different people, situations and motives. The hidden, unconscious emotions of a good leader don't get in the way of an interactive situation.